Orders 

During sales, processing and shipping times maybe longer. Your patience is appreciated. 

Products ship within 1-3 business days from your order date. During Major Sales and Promotions, orders may take up to 7 business days for orders to process.

Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to product, shipment methods, addresses, cancellations, etc.

Expenses associated with delayed or incorrect orders, Jadore Hair Canada is not responsible for your hair appointment cancellation fees assessed by your Hair Stylist/Salon. We ask that you receive and confirm all items purchased before confirming any and all hair appointments. Jadore Hair Canada is also not responsible for the installation of the products purchased on our website and stores.

Payment Terms
Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.

Jadore Hair Canada reserves the right to request additional payment and shipping verification after an order is submitted.

All orders must be paid using the PayPal check out option. Orders without PayPal Seller Protection will be automatically canceled. Thank you for your understanding.

To prevent credit card fraud, Some orders require ID verification BEFORE the order is shipped. We may request additional information if your billing, banking or credit card information does not match with the information you have on file with the credit card processor. If you are a first time customer, we will contact you to verify if you are the cardholder. If your information is not verified within 48 hours, we will cancel the transaction

 

Shipping 

Same-Day Delivery Service :

Orders are delivered Monday through Friday 8AM - 8PM ONLY  and will ship the same day by FEDEX for all in-stock items when the order is received before 5:00 p.m. Eastern Standard Time.

 

All orders within are shipped via FEDEX with receipt confirmation and insurance. It takes approximately 2-3 business days for orders to be delivered after the order processing time frame. Overnight shipments that depart from our facility on a Friday will arrive the following Monday (not Saturday). Orders would be shipped once payment is confirmed and cleared.

Jadore Hair Canada reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

Undeliverable/Lost/Return to Sender Packages

If your package does not successfully deliver and is sent back to Jadore Hair Canada, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
The shipping address does not exist
The shipping address is misspelled by the customer
The shipping address is missing information (i.e. apt/bldg/suite number)
The carrier is unable to safely deliver the package
The addressee has moved
The addressee has refused the package
Returned to sender, packages will be restocked, and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances, as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder. We also do not guarantee that your item will be the same price as your original order.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Jadore Hair Canada does not take responsibility for lost, misplaced, or incorrectly delivered shipments.

Returns/Cancellation

SPECIAL ORDERS

When the product is out of stock, and you still decide to place a special order, When the transaction is approved, it is not possible to cancel the process. It is your responsibility to be certain of your purchase. It is important to know that there is a production delay. As you know our extensions come from different donors. Production time for bundles:  3-4 days, closure & frontal : 5-6 days for a total of approximately 10-12 days before receiving your special order. In case of covid at the factory, the production time can take 10 days due to lack of workers.

Please keep in mind, shipping delays are beyond our control, and delays are likely in this unprecedented time, so keep your tracking information handy. We are not responsible for delays that may occur within the shipping carriers network.

ALL SALES ARE FINAL but if you experience an issue with your order, please reach out to us at jadorehaircanada@gmail.com

All sales are FINAL and there are no refunds allowed on any grounds

Order processing begins as soon as an order is submitted. As a result, Order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc.

Customers are advised to complete all return requests within 7 days of receipt in order to qualify for a store credit. Any return request not received within the specific time frame will be disqualified, The product must be sent back in the original packaging condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way(Original ties must remain intact as it was received by the customer). Send your return item(s) including your first name, last name, phone number, the reason for the return and original receipt to: Jadore Hair Canada

 

For your protection, we suggest that all returns be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No returns will be accepted, sale or clearance items. The customer is responsible for all return freights in a product return transaction. Once received and determined to be in resealable form, a store credit would be issued. If the item was purchased during a promotion that has ended, your new order will not qualify for the promotion in question. Once a store credit or Gift Card is issued, it may not be redeemed as cash on any grounds.

Limitation of Liability

Jadore Hair Canada, does not accept liability beyond the remedies set forth herein, including any liability for products not being available after purchase. Jadore Hair Canada will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Jadore Hair Canada is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Jadore Hair Canada is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.


NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS, CURLY FRONTAL, CLOSURE & BUNDLES, LACE CLOSURES & LACE FRONTAL), CAN NOT BE RETURNED. EXCHANGED OR REPLACED.

Replacements
We take great pride in our product, and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is unusual, we want to hear from you. Notify a Customer Care Specialist via email (jadorehaircanada@gmail.com) within 7 calendar days from the date you received your package. Note that using non -recommended products, perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the opportunity for a replacement, if it applies. If Jadore Hair Canada verifies and agrees that the product is defective in any way, Jadore Hair Canada will then exchange or replace the item.
If Jadore Hair Canada does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without any replacement of product. NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (FULL LACE WIGS, LACE CLOSURES & LACE FRONTAL), CAN NOT BE RETURNED. EXCHANGED OR REPLACED.